Billing System Upgrade
We are upgrading our billing system so that we can deliver new services as part of our solutions such as SMS texting and bulk email services. This upgrade will also improve the details on our invoices and is making our pricing simpler.
We’ve compiled the following Frequently Asked Questions (FAQ) to help address customer concerns during this transition.
Why am I seeing a new charge at the start of May?
As part of the migration to the new billing system, we have changed the timing of invoices.
Previously your monthly invoice date would be a reflection of the day of the month of your first purchase (e.g. the 17th of the month). With the new billing system, invoice dates will be the 1st day of each month.
Therefore, the first invoice we create at the start of May will incorporate a prorated credit.
If your invoice date is the 17th and the amount is normally $75, then you have already paid for 17/31 days in May. Your invoice will reflect this as follows:
– Invoice Date: May 1
– Fee for Services: $75
– Prorated Credit: @ 75 x 17/31 = $41.13
Current Invoice Amount: 75 – 41.13 = $33.87
Then, the next invoice will be on June 1 for $75.
How do I set up a new payment method?
We accept VISA, MasterCard and American Express. No other payment methods are possible at this time. Please ensure that you’re using a valid payment method. You may update your credit card details in your Buying Buddy account using this link.
What if I pay by check?
If you are currently paying by check then you will need to add a valid credit card to your account. Check payments will be phased in the coming months and will be no longer supported.
You may update your credit card details in your Buying Buddy account.
When will new services be available?
Once the new billing system is in place, we will be working to deliver new Buying Buddy services such as SMS texting and bulk email. We hope to make these available soon.
I have other questions, how can I get help?
Please us the Help Desk to submit any questions you may have.